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About COVID-19
Basic Personal Hygiene & Personal Protective Equipment
Basic Hygiene Standards
Occupational Safety & Health
Safe Hygiene
Physical Distancing
Enhanced Cleaning
Communication Strategy

General mandatory guidelines on safe hygiene

Tourism businesses and tourism service providers must ensure that all employees practice safe hygiene. Tourists, visitors and clients should be encouraged to do so as well!

To keep a high level of safe hygiene, all employees must regularly check for changes in the guidelines and apply them to their daily routines.


All employees must wash their hands frequently and after they have touched a potentially infected surface.

  • Hands should be washed for 20 seconds with warm water and soap, or if unavailable, with liquid hand sanitiser.
  • It may be impractical to wash hands after touching every common surface. Therefore, employees need to further reduce their risk of infection by refraining from touching their face and specifically their mouth, nose and eyes, as these are the points of infection.

Employees need to cough and sneeze into a tissue and throw it out immediately, preferably into a closed, hands-free waste bin, and then wash their hands.

  • If tissues are unavailable, employees should cough or sneeze into a bent elbow.
  • Employees should be trained on these safe hygiene procedures.

The tourism business or tourism service provider should minimise the need for multiple tourists, visitors and clients to handle the same objects.

  • For example, placing TV remotes in sealed plastic and replacing them with each new guest, finding alternatives to handing out menus in restaurants, removing unnecessary objects from guest rooms such as books, magazines from common areas.

The following guidelines are mandatory:

  • Follow and implement all guidelines on safe hygiene practices.
  • All individuals should wear face masks in shared and public spaces and whenever physical distancing cannot be maintained.
  • Promote frequent hand washing or using sterilising gels and provide hand sanitiser stations in all public and employees areas.
  • Tissues and disposal bins must be provided throughout all public and employees areas.
  • Contactless services should be offered whenever possible.
  • Handling of objects by multiple tourists, visitors and clients must be avoided where possible.