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About COVID-19
Basic Personal Hygiene & Personal Protective Equipment
Basic Hygiene Standards
Occupational Safety & Health
Safe Hygiene
Physical Distancing
Enhanced Cleaning
Communication Strategy

Guidelines for hygiene messaging

The safe hygiene measures for preventing COVID-19 transmission require a change in behaviour of all involved in tourism and tour operation and all tourists and visitors as well as employees must be reminded of safe hygiene measures constantly.

  • The new policies for safe hygiene must be communicated to all tourists, visitors and employees in all tourism facilities.
  • All employees must be trained in the messaging and should be able to explain it to every tourist, visitor, client, fellow employees, contractors, service provider and others.

The following guidelines are mandatory:

  • Inform tourists, visitors and clients of hygiene recommendations prior to their arrival if possible and at the latest immediately upon arrival or before any tourism service is started.
  • Promote proper cough etiquette among tourists, visitors, and clients as well as employees: Coughing and sneezing into a tissue, which is immediately disposed of, followed by immediately washing hands. If tissues are unavailable into bent elbow.
  • Encourage tourists, visitors, clients, and employees to wash hands frequently with soap and water for 20 seconds, or if not available, use hand sanitiser.
  • Recommend that tourists, visitors, clients and employees refrain from touching their eyes, nose and mouth.